Refund policy

Refund and Return Policy for VeneTownFamily.com

Thank you for shopping with VeneTownFamily.com. We are committed to providing high-quality products and services. However, we want to be clear about our policy:

1. Non-Refundable Products and Services

All products and services purchased on VeneTownFamily.com are final and non-refundable. This includes, but is not limited to:

Customized or made-to-order products, services rendered, including consultations and other services, digital or downloadable products, and personal care items, once opened, are non-refundable. Please ensure that you review your order carefully before making a purchase, as we do not accept returns or refunds.

2. Order Changes

If you need to make any changes to your order, you must contact us within 24 hours of placing your order. After this period, no changes can be made.

3. Defective Products or Services

If you have received a defective or damaged product or service, please contact us at info@venetownfamily.com within 24 hours of receiving the product or service. In such cases, we offer a free replacement or an appropriate solution.

4. Exceptions

In exceptional situations, we may consider exceptions to our non-refund policy, and we will evaluate it on a case-by-case basis. We will notify you if we can offer any alternative.